Support
Help with Midtune Record, Route, DeNoise, Mix, Scribe, and Prompt.
Contact us
Write to support@midtune.com. Tell us which app you use, your macOS version, and what happened. We reply by email.
Subscriptions bought on midtune.com
Change your plan, update your card, download invoices, or cancel from your account. Cancelling stops the next renewal; your apps keep working until the period you paid for ends.
Subscriptions bought in the Mac App Store
Apple bills these, so they are managed in your Apple Account: open the App Store, choose your name, then Account Settings, then Subscriptions. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
Restore a purchase
In a Mac App Store app, choose Restore Purchases on the plan screen. To use a midtune.com plan in an App Store app, or an App Store plan in the downloaded apps, sign in with the same Midtune account in both.
Delete your account
Write to support@midtune.com from the address on your account and ask us to delete it. We remove your email address, your signed-in Macs, and any synced Prompt scripts. Cancel an App Store subscription with Apple first; deleting a Midtune account does not cancel it.
Privacy and security
What the apps collect, and what never leaves your Mac, is set out in Privacy and Security.